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(Deterioration – Defective product – Cancellation)
We aim to provide 100% customer satisfaction. In any case, we urge you to check the products upon receipt. However, if you receive a wrong or faulty product or for any other problem regarding your order, please contact immediately our Support and Customer Service Department through e-mail (sales@gogreek.gr) for more details.
Period of deterioration capability
All users who execute transactions through our online shop as consumers, are able to rescind any transaction within 14 days from the reception of their order by sending the withdrawal form (within the above deadline). You may download the withdrawal form in the following links: English or Greek And send it by email to sales@gogreek.gr. Also, you are able to rescind from any transaction, by sending a rescission statement along with the product, provided that both the product and the statement will be received by the Company within 14 days from the receipt of the product.
Please note that the criteria for determining the products excluded from the option of rescission are specified by law, such as the fragile nature of a product, how easily it can be altered or its short expiration date, and have been determined according to the usual practice and based on the statements and related conservation and maintenance instructions of the producers, as these are indicated on the product labels.
In case you exercise your right of rescission from the purchase of a product which is not excluded from this option, the following shall apply for the rescission of products purchased through our online shop:
a) Returns shall take place within 14 days at the latest from the exercise of your right of rescission (that is to say, from the sending of the relevant e-mail) by sending the goods under your responsibility and expense and only to address 3 Iasonos Str, 121 34 Peristeri, Greece. The consumer has the opportunity to select the courier company of his choice and accepts the responsibility for both costs and liability transfer.
b) For a return to be accepted, the product you are sending back to our company must be in the same condition in which it was received. It must be unused, it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions.
c) The products that are returned should be dispatched to the above mentioned address and be accompanied by the Retail Receipt/ Sales Invoice or Delivery Note, along with the Rescission Statement (even if you have already sent it to us by email). More specifically, this form must be filled in with all the necessary required information, printed out and signed by you and included in the return parcel.
d) If the conditions of paragraphs b) and c) above are fulfilled, the refund of the amount you have already paid will be effected directly by us or in collaboration with our partner payment service provider or in another way within the timeframe stipulated by law in case of rescission. In case you get a refund through a third party payment provider (like PayPal, credit card etc. for example) you may be charged with the commission of the specific third party provider, based on its terms of use and operation, for which our company bears no responsibility.
e) It is particularly noted that if these conditions are not met or if any of the above mentioned documents accompanying the product are missing, your request for rescission cannot be satisfied and the product will be returned to you with your own expenses.
Defective product or lack of agreed capacity
Defective product’s terms of return
In all cases of return of products purchased on our online store due to actual defect or proven lack of agreed capacity resulting from our fault, the following shall apply:
i) The returned products can only be sent to address 3 Iasonos Str, 121 34 Peristeri, Greece. The collection of the product on behalf of our Company will be handled only by our partner carrier after you have first contacted our Support and Customer Service Department through the Contact us section and inform us of the proven problem in connection to the specific product. The collection of the product to be returned will take place exclusively at the delivery address you have stated to us upon placing your order.
ii) The product you are sending back to our company must be in the same condition in which it was received. It must be unused, it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions.
iii) The returned products should be accompanied by: the Retail Receipt/ Sales Invoice or Delivery Note. Please note that if one of the above mentioned documents is missing, your request cannot be fulfilled and the product will not be collected by our Company.
In case of return of any defective products, the return shall be carried out after contacting our company which undertakes both the costs and the responsibility of transport.
An order change or cancellation can only be accepted if the confirmed order has not been dispatched, i.e. the order has not been completed. After order confirmation and even if the order has not been dispatched, the delivery address CANNOT be changed for security (anti-fraud) reasons.
Order change/cancellation alternative option
If you are a consumer, you can exercise the right of rescission or follow the product return procedure.
In case of any problem please contact our Support and Customer Service Department for further details through e-mail (sales@gogreek.gr) .
Refund
In case you require the return of part of the amount or the total amount paid to our Company upon the cancellation or change of your order as set out above, the relevant amount will be directly refunded to you in a manner to be agreed between us. In case you get a refund through a third party payment provider (like PayPal, credit card etc. for example) you may be charged with the commission of the specific third party provider, based on its terms of use and operation, for which our company bears no responsibility.
