Payment Options

In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying, i.e.:

i) via credit/debit card Visa, Mastercard, Maestro, American Express, Masterpass

ii) through online payments PayPal, VIVA Payments (available soon)

iii) through cash on delivery (available only within Greece)

iv) through bank deposit (available only within Greece)

Security in electronic transactions

In case of bank deposit payments, you should inform us about the payments as soon as possible. You should send us a copy of the bank deposit receipt via e-mail (sales@gogreek.gr) or fax (+30 210 6990098) The ordered products are reserved for you for a period of 7 days beginning on the day of the order. After this period, your order will be delivered depending on current stock.

Please note that it is not possible to combine different payment methods for one order. Please note that we do not accept cheques as payment for your purchases.

Provided that you have selected credit card as a payment method, the transaction will be executed and completed by one of our trusted partner banking institutions which provides all the guarantees of security in electronic transactions. More specifically, your transactions in our electronic shop are protected by maximum online security systems (SSL-128 bit and digital certification from VeriSign Inc. & GeoTrust Inc.) since they are governed as solemnly declared by our partner banking institution by the PCI/PSS protocol which guarantees a secure transaction environment for many large enterprises worldwide. The collection and processing of the payment information you send us is done exclusively by the partner banking institutions, which are solely responsible for their processing for the completion of the payment.

All payments made using the card are processed through the electronic payment platform of  ''Alpha e-Commerce'' of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able  to decode it using the appropriate key. 

Presence of credit card holder during delivery

In case you choose to pay by credit card, you are advised to be present during the receipt of your order having you credit card or identity on you. If the order is placed under the information and on behalf of a company, you must use a corporate credit card. That is to say, it must be issued in the name of the corresponding company. Also, at the time of delivery, the authorized holder of the credit card is advised to be present with his/her credit card and identity. In any case, if a person who states that he/she represents you and acts on your behalf upon your verbal authorization appears at the delivery address you have indicated to the distributor, then the distributor reasonably accepts that that person acts in that capacity.

PayPal/VIVA Terms of use

In case of payment via PayPal or VIVA Payments, you consent and accept that you are subject to the terms and conditions of operation of said online payment service provider, given that you have contracted with it upon your registration as its member. Our company is not responsible for PayPal's or VIVA Payments policies and operation. In case money is returned to you through a third party payment service provider (such as PayPal or VIVA Payments or credit cards), you may be charged with the commission charged by the specific third party provider based on its terms of use and operation, for which our company bears no responsibility.

Cash on delivery

Please note that payment upon receipt of your order at your site - CASH ON DELIVERY - only applies within Greece with an extra charge. You pay only in cash and in Euro upon the delivery of your order at your site, after having checked the product you receive.

Receipts of over €500

According to the current tax provisions, receipts of over €500 issued to individuals (Retail Receipt) and to professionals/enterprises (Sales Invoice) cannot be paid off in cash.

Discount vouchers, promotion codes, special offers

From time to time, we may offer promotional or discount vouchers, which will apply to specific purchases made through this Website. The conditions of use of any discount voucher or promotion code will be determined at the time of their issuing and will clearly indicate their expiry date. Furthermore, the Free Shipping Service applies depending on the promotional activity and it does not apply to every case. In addition, we will run special offers, valid only when used individually. We also reserve the right to withdraw an offer, discount voucher, promotion code at any time, due to limited stock availability and any other operational reason, or replace the product on offer with a similar stock item, where appropriate.