Shipping Policy

Means of delivery

The delivery of your order is carried out by collaborating shipping company i.e. DHL Express for international deliveries and Tachymetafores ELTA SA for deliveries in Greece. Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 GCC. A tracking number is provided for every shipment.

Please note that in case of bank deposit, as well as in the case of cash on delivery, our company retains ownership of the purchased goods until full and complete payment of the purchase price.

Time of delivery

The delivery time of your order is determined by its finalisation as well as the order confirmation e-mail received upon its completion.

Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you.

Pricing policy

Subject to any special charges for the transportation and delivery which will be expressly mentioned for a product listed on our website, the general pricing policy is the following:

i) The shipping cost for orders will be calculated automatically in the shopping basket page (depending on each order’s cost) and will be included in your order request before the completion and payment of your purchase.

ii) Free shipping for deliveries within Greece applies only to orders over €50 (including VAT), for deliveries within Zones 1, 2, and 3 applies only to orders over €100 (including VAT) and for deliveries  within Zones 4, 5, 6, and 7 applies only to orders over €150 (including VAT).

Destination Zones

Order Cost

Shipping Cost

Estimated Shipping Time

Greece

Up to 49.99€

3.00€

1-2 working days

More than 50.00€

Free

Zone 1

Zone 2

Zone 3

Up to 99.99€

10.00€

2-4 working days

More than 100.00€

Free

Zone 4

Zone 5

Zone 6

Zone 7

Up to 149.99€

25.00€

3-7 working days

More than 150.00€

Free

 

Zone 1: Belgium, Cyprus, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom

 

Zone 2: Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

 

Zone 3: Albania, Andorra, Bosnia and Herzegovina, Gibraltar, Guernsey, Greenland, Switzerland, Iceland, Canary Islands, Kosovo, Belarus, Liechtenstein, Montenegro, Moldova, Norway, Ukraine, FYROM, Russian Federation, San Marino, Serbia, Jersey, Turkey, Faroe Islands

Zone 4: United States of America, Canada, Mexico

Zone 5: Egypt, Algeria, United Arabic Emirates, Jordan, Israel, Qatar, Kuwait, Lebanon, Libya, Morocco, Bahrain, Oman, Saudi Arabia, Syria, Tunisia, Yemen

Zone 6: Azerbaijan, Armenia, Afghanistan, Vietnam, Georgia, Japan, India, Indonesia, Iraq, Iran, Kazakhstan, Cambodia, China, South Korea, North Korea, Kyrgyzstan, Laos, Macau, Maldives, Mongolia, Bangladesh, Bhutan, Brunei, Myanmar, Nepal, Uzbekistan, Pakistan, Singapore, Sri Lanka, Taiwan, Thailand, Tajikistan, Turkmenistan, Philippines, Hong Kong

Zone7:

AmericanSamoa,Angola, Anquilla, Antigua, Argentina, Aruba, Australia, Barbados, Bahamas,Belize, Benin, Bermuda, Boner, Botswana, BurkinaFaso, Burundi, Bolivia, Brazil, British Virgin Islands, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Costa Rica, Cook Islands, Cuba, Curaçao Democratic Republic of the Congo, Dominica, Dominican Republic, Djibouti, East Timor (Timor-Leste), Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, Gambia, Gabon, Ghana, Guam, Guadeloupe, Guatemala, Guiana, Guinea Bissau, Grenada, Haiti, Honduras, Ivory Coast, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Mashall Islands, Martinique, Mauritius, Mauritania, Mayot, Micronesia, Montserrat, Mozambique, Namibia, Nauru, Netherlands Antilles, New Zealand, New Caledonia, Nicaragua, Niger, Nigeria, Niue Islands, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Réunion, Republic of the Congo, Republic of Guinea, Rwanda, Saint Barthélemy, Saint Vincent, Sint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saipan, Samoa (West), São Tomé & Príncipe, Senegal, Seychelles,  Sierra Leone, Solomon Islands, Somalia, Somaliland (North Somalia), South Africa, Sudan, Suriname, Swaziland, Tahiti, Tanzania, Toga,  Togo,  Tuvalu, Turks and Caicos, Trinidad and Tobago, Uganda, United States Virgin Islands, Uruguay, Vanuatu,Venezuela, Zambia, Zimbabwe.

Please note that all the above-mentioned prices are subject to change at any time.

Gift orders

You can order one or more gifts and send them to any recipient you wish within the European Union, simply by filling out the recipient's address and information in a special form on our website, so that the product can be delivered directly to him/her.

You can also order one or more gifts and receive them at your address. In such case, the invoice and the gift will be sent separately.

When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery, otherwise the product will be shipped to the billing address under the responsibility and expense of the buyer.

Absence on delivery

If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods. The distributor will attempt to deliver the goods up to 2 times, otherwise the goods will remain in the distributor's premises under your own responsibility and expense and under the carrier’s general terms of storage. In case you have asked to pay with cash on delivery and you have not communicated with our Support and Customer Service Department through the Contact us section for the receipt of the goods within 3 days from the failed delivery attempt to you, your order will be automatically cancelled.

Customs clearance and related costs/Various customs policies

i) Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website

ii) Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.